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Terms & Conditions


Payments are to be made in full at the time of booking, this will secure your appointment. An itemised tax invoice will be emailed to you after the appointment has taken place.

Travel for In-Home Consultations

In-home appointments greater than 12 km from Brunswick East 3057 VIC will incur a $60.00 AUD travel time fee in addition to the consultation fee. Travel costs will be invoiced the day of, and payment is required within 24 hours.

Clients wishing to book home appointments who live greater than >12kms from Brunswick East 3057 VIC are encouraged to book virtual consultations to reduce the increase in service pricing due to travel time.

Clients who live further than 15kms from Brunswick East are advised to email Joelleen prior to booking online at hello@jwp.care

Private Health Funds

If you have private health insurance, you are responsible for liaising directly with your private health fund to determine if you are eligible for private health benefits in respect of the services you receive from JWP.care | Melbourne Lactation Consultant and Joelleen Winduss Paye.


JWP.care | Melbourne Lactation Consultant aims to communicate to new and existing clients within 48 hours during business days. Correspondence, phone calls and support outside of these hours are at the discretion of Joelleen Winduss Paye.

When Joelleen Winduss Paye is on leave, all current clients will be notified accordingly.

Complaints & Disputes

JWP.care | Melbourne Lactation Consultant is committed to client and customer satisfaction. If, in the unfortunate event you are unhappy with the services provided by JWP.care | Melbourne Lactation Consultant Joelleen Winduss Paye, please contact joelleen@jwp.care to discuss your complaint and rectify it if appropriate.

The Code of Professional Conduct for IBCLCs along with complaint forms, disciplinary procedures and sanction list can be found here.


You agree to indemnify, defend and hold harmless JWP.care | Melbourne Lactation Consultant or Joelleen Winduss Paye from any claim or demand, including reasonable legal fees, made by any third party due to, or arising out of, your breach of these Terms & Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third party.

Limitation of Liability

To the extent permitted by law I, Joelleen Winduss Paye, will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Joelleen Winduss Paye retains the right to amend and update the JWP.care | Melbourne Lactation Consultant Terms & Conditions at any time.