Cancellations will incur a 50% fee of the appointment/package price. Reduction or waiver of the cancellation fee in extenuating circumstances is at the discretion of Joelleen Winduss Paye.

If given 72 hours’ notice, Joelleen will reschedule your appointment, this must be requested via email at hello@jwp.care. Joelleen will only reschedule appointments once at no cost to you. If you have rescheduled once already and you cancel the second time, this is considered a cancellation and the 50% fee will apply at the time of cancellation.

If you request to reschedule within 48 hours and/or do not inform Joelleen via email as requested, you will be charged a $50.00 late cancellation fee, payable prior to any subsequent appointments.

If you request to reschedule within 24 hours and/or do not inform Joelleen via email as requested, you will be charged a $100.00 late cancellation fee, payable prior to any subsequent appointments.

Reversal of monies paid will incur a $40.00 administration fee (regardless of reasons for cancellation). Please allow up to 10 business days for monies to appear in your account.

If you are late for your scheduled appointment time, yet are able to attend part of the appointment, your appointment will still finish at its original time in order to avoid inconveniencing the client that has a booking after you. The payment made for the original booking will remain unchanged.

A ‘no show’ without any prior communication will forfeit the entire appointment fee regardless of a subsequent appointment being booked within 48 hours. Reduction or waiver of the ‘no show’ fee in extenuating circumstances is at the discretion of Joelleen Winduss Paye.

Refunds are not permitted for services that have been provided.

Payments will be non-transferable and non-refundable.

By booking an appointment you are agreeing to this cancellation & refund policy. Joelleen Winduss Paye retains the right to amend this policy at any time without notice.

There are no refunds for digital and e-products.